Can't login? Read the most frequently asked questions and answers below.
Q:	I have received my login information via email, however, I get wrong password / user id error when I try to login.
A:	1. If you have registered your account more than 24 hours ago and did not immediately confirm it, your unused account might have been automatically deleted from the system for privacy reasons. You can create a new account at any time. 2. Invalid user id or password message can also appear if you try to copy and paste your IPnoid.com login information. The operating systems' clipboards sometimes copy spaces or extra characters into the clipboard due to various HTML design variables. Some email clients such as Yahoo! may interpret and display the HTML code sent to you via email differently, therefore altering your clipboard contents when you copy the text. To resolve the issue, simply type in your login information manually.
Q:	I've signed up for an account and the system indicated that I would receive the login information via email. I've checked my email and I don't see any emails from IPnoid.com.
A:	Depending on the type of the email service you are using, the delivery times may vary. In general, we suggest that you wait 5-10 minutes. If the confirmation email is not received within this period of time, please check your spam or junk folder or try using a different email service provider. Some free web based email account services tend to discard email correspondence that is commercial in nature and often without the user notification. Alterntatively you can always contact IPnoid support.
Q:	When I enter my login information and click on "Login" button, I get the screen that says "Your session has expired" and I'm unable to proceed.
A:	This may happen during the login process if the browser cookies that are used for the login session are being blocked by either your browser an antivirus software. Please temporarily disable your security applications that might be running in the background and try again. If that doesn't help, try using another browser.
Q:	When I attempt to retrieve my password with the email address that I used to register with, I do not get any emails from IPnoid.com
A:	You can always email our support to help you to resolve any outstanding issues.