How to fix a Nokia 920 after factory reset (stuck at the cog wheels!!)

I have a Nokia 920 for some times now (got it at Build 2012 conference in Seattle), but after two weeks I drop it and the glass broke (so much for Gorilla glass). However, it was functional and I could use it. Then the Nokia 925 arrived in Denmark, and I decide two get a new phone (love my new 925 phone, it is very niceJ). My old 920 should just have a factory reset, and then it will be ready to use for somebody else, it thought!!!

The problem:

But after the factory reset, the phone stuck at the cog wheels for hours, and I tried all kind of reset of the phone, volume down, camera up etc., etc., but nothing work. Then I found a post on the internet of how to upload a new firmware in the phone, to fix the “cog wheels” problem, and this is what this post is all about. The original post can be found here, but I have decide to make it a little better and try to fill in the missing parts!

The 920 and the “Cog wheels”!!

The Solution:

To upload a new firmware in your Nokia phone (I think this guide also works for other Nokia Windows Phones too) you need the “Nokia Care Suite Application Launcher 3.0.0 (2012.51.4), this tool can be found and downloaded on the internet or you can download it here.

Download and install Nokia Care Suite on your pc
1. It may require some extra c++ libs from Microsoft, download them an install them first, and try again (the install program give you the URL’s)
Start the Nokia Care Suite
Select the “Product Support Tool For Store 5.0”
Select in “Sign in to:” the “CareSuite External” and click “Sign in”
In the Product Support Tool For Store select File -> Open Product
Here filter down to only 920, and select “RM-820” and click “Open”
Now you have the 920 firmware template ready
Select “Tools” and “Firmware download”
Type “059Q6W4” in “Product Code” and click “Check online” (Other types can be used and listed here, but this is the version that worked for me)
Click “Download” and the firmware version is downloaded to your pc (it takes a while, now for coffee !!)
Select “Programming” and Select “Recovery”
If the properties doesn’t show the Varian Name, then try to press “Update list”. You are now ready to upload new firmware to your Windows Phone J
Press “Start” and follow the instruction from the Software (now is it time for connect your phone to the pc)
… and when it starts the screen on the phone looks like this
When the firmware is uploaded and the Phone has restarted 100 timesJ, the Phone is now ready and can be updated normally with the latest version of the Windows Phone OS. (If the phone doesn’t find the new version, you can find the “update” menu under “settings” for your phone.