What is Pet Supplies Plus Rewards?
Pet Supplies Plus Rewards is our new and improved loyalty program! It is a points-based program that rewards our loyal neighbors for their purchases and engagement with Pet Supplies Plus. Pet Supplies Plus Rewards has all the perks you love from Preferred Pet Club and Neighbor Rewards Program, plus even more ways to get rewarded and exclusive offers just for you.
What are the benefits of Pet Supplies Plus Rewards?
- Get 5 points for ever $1 spent. Redeem your points to get a Reward.
- Rack up bonus points by taking fun polls, surveys and more.
- Earn free product from select brands after qualifying purchases.
- Get early and exclusive access to events and giveaways.
- Redeem your Reward to save on your next purchase.
- Discover personalized content just for you and your pet on the Member Dashboard.
How do I register for the program?
Provide all necessary registration information to enroll online. If you were an existing Preferred Pet Club or Neighbor Rewards Program member, log in or create an online account and accept the Terms and Conditions of Pet Supplies Plus Rewards to have full access to the benefits of the program.
Does it cost anything to enroll in Pet Supplies Plus Rewards?
Who is eligible to enroll in Pet Supplies Plus Rewards?
To be eligible to enroll, you must be 16 years or older and provide a valid email and phone number. You must accept Terms and Conditions. No purchase is necessary to join the program. To access all features of Rewards, you must create an online account. Employees of Pet Supplies Plus and their families are eligible to participate in the loyalty program. Pet Supplies Plus reserves the right to revoke membership at any time.
How do I receive member pricing when shopping online?
In order to receive member pricing when shopping online, you must log into your online account prior to checking out. There is no need to enter in your Preferred Pet Club membership number. As long as you log in, you will receive member pricing and we will be able to track all qualifying Neighbor Rewards program purchases if you have also enrolled in that program.
I did not receive a coupon for my pet’s gift on his or her birthday. What should I do?
Your pet’s birthday coupon will be emailed to you within a week of your pet’s birthday, usually a few days before. If you have not received the email, check your junk or promotions folder in your email program. If you still cannot find the email, you can contact us by filling out and submitting our contact us form.
Do I need to have an online account to participate in Pet Supplies Plus Rewards?
Yes, to access all your benefits and Member Dashboard, you must have an online account. If you don't have an online account, you will still receive in-store member pricing, but you won't be able to access other program features and benefits.
What if I forget to use my account for a purchase?
If you do not identify your membership status during purchase, you have up to 30 days to claim points. To claim points, you must provide proof of purchase in the form of a transaction receipt.
Contact Neighbor Services via a web contact from (URL: https://www.petsuppliesplus.com/contact-us#contactusform) to provide proof of purchase. Neighbor Services will verify proof of purchase and manually credit points to the member's account. Account lookup may be conducted by providing Neighbor Services with the member's account. Account lookup may be conducted by providing Neighbor Services with the member's name, email, phone number, and/or member ID. Your account will reflect the points within a few days.
Is the Neighbor Rewards Program going away?
Neighbor Rewards Program benefits are now part of Pet Supplies Plus Rewards. Your progress in the Neighbor Rewards Program will be carried into Pet Supplies Plus Rewards. You can continue to earn free products after completing the specified number of qualifying purchases.
You can continue to earn free product after meeting the purchase requirements set by participating brands that have partnered with Pet Supplies Plus. The number of units needed to qualify for the free product may vary by brand.
Is the Preferred Pet Club going away?
The name 'Preferred Pet Club' will be retired at the launch of Pet Supplies Plus Rewards; however, we will still offer the discounts (previously referred to as PPC) on select items in-store and online to Rewards members.
How will the transition from Preferred Pet Club and the Neighbor Rewards Program to Pet Supplies Plus Rewards happen?
Existing Preferred Pet Club and Neighbor Rewards Program members must log in or create an online account and accept the Terms and Conditions of Pet Supplies Plus Rewards to have full access to the benefits of the program.
Pet Supplies Rewards Terms and Conditions cannot be accepted in store. This must be completed through your online account.
- When you log in to Rewards for the first time, you will be presented with Terms and Conditions. Please accept them in order to have full access to Rewards.
- If you don't have an existing account with us, please visit www.petsuppliesplus.com/rewards to create an account.
Points: We will track all existing Preferred Pet Club purchases and associated points for them beginning at launch, regardless of whether Terms and Conditions for the new program have been accepted.
- Once you accept the Terms and Conditions, all points you have accrued since the launch of Pet Supplies Plus Rewards will be added to your account.
- You cannot redeem any points until you've accepted the Terms and Conditions.
Free Product Rewards:
- Existing Neighbor Rewards Program Members: There will be no change in free product counts or issuance for current Neighbor Rewards Program members. You will continue to receive any free bag coupons regardless of if you have accepted the new Terms and Conditions.
- Neighbors not previously enrolled in Neighbor Rewards Program: Once you accept the Terms and Conditions, we will load your account with any product purchase credits from the past seven days, and you will begin accruing toward free participating items.
How do I earn points?
You will earn points with every purchase, plus look for fun ways to earn bonus points like taking a poll, watching a video or checking out an article all on your Member Dashboard. Points can also be earned during specified time periods by purchasing certain products or attending an in-store event. Make sure you're earning points every time you shop. You must provide your Rewards account number, email address, or phone number when checking out in-store, or make sure that you are signed into your account when checking out online here. Points earned will appear in your account within a few days of purchase.
Is anything excluded from earning points?
Points are not earned on the following:
- Shipping and delivery fees
- Taxes
- Coupons or promotions
- Rx purchases
- The purchase of a gift card
- Any other items as specified during transaction
How are points calculated?
You earn 5 points for every $1 dollar spent. If an item is on sale or a coupon is applied, points are awarded based on the price you pay for that item. Points earned are rounded to the nearest whole number for each product individually.
Please note that items costing less than $0.10 will not earn points, as points round down to zero.
- For totals that involve cents (e.g., $42.48), the entire value is calculated at $1.00 x 5 points and then subsequently rounded to the nearest whole number.
- Ex: A member purchases $42.48 worth of items becomes 42.38 x 5 = 212.40 points before final rounding. This is rounded to the nearest whole number and the member earns a final value of 212 points. The member then purchases $17.12 worth of items, earning 85.60 points. Their account dashboard now reflects 298 points = 212 + 86 points.
How do I redeem points?
You choose how to redeem your points via the online Pet Supplies Plus Rewards Member Dashboard. Your dashboard will display the Rewards eligible for redemption and how many points are needed to earn other Rewards. Rewards will not be issued until you select which Reward you wish to receive.
What can I redeem my points for?
- $5 off coupon for every 1,000 points redeemed
- 1,000 points = $5 off coupon
- 2,000 points = $10 off coupon
- 3,000 points = $15 off coupon
- 4,000 points = $20 off coupon
Points may be redeemed by logging onto the Member Dashboard, following the prompts to redeem points and then: (i) Applying them as a coupon to product purchases; OR (ii) Applying them as a coupon to service appointments. LIMIT: One (1) coupon per transaction.
- Points must be redeemed in 1,000 point increments.
- These coupons can be used on any purchase in-store or online.
- The coupon expires 60 days after the date of issue.
- Coupons will not be automatically issued – you must choose to redeem your points for a coupon.
Valid for one-time use only. Pet Supplies Plus Rewards members only. May be redeemed at participating Pet Supplies Plus locations only. Restrictions may apply. No cash value or cash back. Excludes gift cards and prior purchases. Valid on in-stock items only. Void if altered, reproduced, transferred, sold, or where prohibited by law. Offer may be revoked at any time. Discount will be deducted after all other eligible discounts are applied but before sales tax. If coupon value is greater than purchase value, unused value of coupon is surrendered. Returns will result in forfeit of coupon applied during the original transaction and will not be credited back to Members.
How do I receive my Reward?
Redeeming Points: You may redeem your points for a Reward in the 'Redeem Points' section of your Member Dashboard once you have enough points for your Reward of choice. Regardless of what Reward you choose, a coupon will appear on your Member Dashboard in the 'Reward History' section.
Note: You must choose to redeem points for a Reward. Rewards will not be issued automatically. Reward coupons must be manually applied at checkout.
How can I track my purchases and points?
Can I transfer points to someone else?
No, points are not transferable.
Do Autoship orders earn points?
Yes, Autoship orders earn points each time an Autoship payment is completed. Skipped Autoship orders do not result in a charge, and therefore do not earn points.
Do points expire?
Yes, points expire one year after they are earned. When points are redeemed, they are redeemed "first in, first out," which means "oldest" points are redeemed first.
What happens if I return an item?
If you return an item, any points earned will be deducted from your point total. If the point value of the return is greater than the point value in your account, the account will show a negative balance until future purchases are made to bring the account positive.
When a member returns a product(s) purchased with a coupon, the returned value will only equate to the total cash or credit originally paid by the consumer (excluding taxes, shipping, handling, discounts, or prices before discounts, coupons, gift cards, or other offers are applied). Any discounts, coupons, gift cards, or other offers applied during the original transactions will not be credited back to Members.
What happens if I use my Reward coupon for a product or service less than the value of the coupon?
The coupon may only be applied to one transaction. Any leftover amount on coupon is forfeited (e.g., a $5 coupon applied to a $4.78 product forfeits the remaining $0.22).
Why hasn't my total point balance been updated after my purchase is completed?
It may take a few days for points to be reflected in your total point balance.
How can I see my progress toward earning a Product Reward?
Log into the website and access the “In Progress” tab of the Neighbor Rewards page. There you can view the number of purchases that are contributing to your reward status. Neighbors who have a valid email address will also receive a monthly status update via email, as well as an email when you are one purchase away from earning a reward.
Do I have to buy all the same size products to go toward my Product Reward, or can the sizes vary? What size can I redeem my reward on?
The product must be the same brand, type and size to qualify. The flavor can be switched but must stay within the same brand and bag size to receive credit for the purchase.
How long does it take for purchases to show up in my reward status?
Qualifying purchases may take a few hours to show as a contributing purchase toward your reward.
If a product is purchased in-store and price matched, does it still count toward the rewards earning?
Yes, all qualifying purchases will contribute towards your reward status.
How do I receive my Product Reward?
Free Product Rewards: Once you've completed the purchase requirements for your free product Reward, a coupon will be emailed to you and can be accessed on your Member Dashboard in the 'Product Rewards' section. You do not need to redeem any points for your free product Rewards. These Rewards will be sent automatically upon qualification – no action is needed by you to receive these Rewards.
How long do I have to redeem a Product Reward once earned?
You will have 30 days to redeem your reward. You can view your reward expiration date on the “Earned” tab or the Neighbor Rewards Program page.
Can I redeem my Reward coupon both in-store and online?
Yes, the coupon can be redeemed in-store or online.
In-store Redemptions:
- The Reward coupon must be presented to the team member for application to the transaction either via scanning the barcode or manually entering the 20-digit code.
Online Redemptions:
- Enter the 20-digit code in the promo code box at checkbox and hit 'apply'.
- If a transaction is cancelled before being completed, points are not applied, and the coupon remains active.
Do I have to be enrolled in the program for my purchases to count towards a reward?
No, you will have up to 7 days after purchasing a qualifying item to enroll in the Neighbor Rewards program.
What are Service Rewards?
Service Rewards is comprised of 3 punch card programs: Grooming Rewards, Nail Service Rewards, and Pet Wash Rewards.
A neighbor must be enrolled in Pet Supplies Plus Rewards to participate in Service Rewards.
How do I access my Service Rewards coupons?
Coupons are issued automatically after qualifying purchase threshold is met. Coupon will be sent to the email address on your Rewards account. You can also access your coupon in the Service Rewards section of your Rewards Dashboard. Coupon is valid for 60 days from issuance.
How do I earn a Grooming Reward?
One (1) credit toward the Grooming Reward will be earned for each purchase of a full-service bath or groom in a transaction that is linked to your Pet Supplies Plus Rewards account.
After accumulating four (4) qualifying purchases, you will earn one (1) coupon for 50% off a grooming package add-on.
Your purchases will continue to accumulate, and after your eighth (8) qualifying purchase, you will earn one (1) coupon for a free grooming package add-on.
After your eighth qualifying purchase, your punch card will reset, and you can begin working toward your next Reward.
How do I earn a Nail Service Reward?
One (1) credit toward the Nail Service Reward will be earned for each purchase of a qualifying* nail service in a transaction that is linked to your Pet Supplies Plus Rewards account.
After accumulating eight (8) qualifying purchases, you will earn one (1) coupon for a free nail service.
*Qualifying Nail Services include nail trims, nail files, and the Paw Package
How do I earn a Pet Wash Reward?
One (1) credit toward the Pet Wash Reward will be earned for each purchase of a self-service pet wash in a transaction that is linked to your Pet Supplies Plus Rewards account.
After accumulating eight (8) qualifying purchases, you will earn one (1) coupon for a free self-service pet wash.
How do I track my progress towards Service Rewards?
Progress can be tracked in the Service Rewards section of your Rewards Dashboard. Each Service Rewards program has a separate punch card. One (1) credit or “punch” will be earned for each qualifying purchase linked to your Pet Supplies Plus Rewards account. Please allow up to 24 hours after a purchase for your credit to show. Credits are valid for one year, or until a Reward is earned.
How do I redeem a Service Rewards coupon?
To redeem a services coupon, you must present the coupon in-store at checkout. The coupon barcode from the dashboard or your e-mail can be scanned by the cashier.
Services coupons cannot be applied/used online at this time.
Do “punches” expire?
Yes. Punches will expire one year after their date of earn if the threshold to the Reward is not met by that time.
What if I have multiple pets?
Service Rewards punches are not specific to one pet and are cumulative across your account.